How long does it take to make the various custom fire gear?
It typically takes us about a week to hand make the various fire props, especially those that involve production by our blacksmiths. However, since Sangre del Sol is a touring group, there may be times where Sage, Echo, are Zarah are out of the country and will begin production upon arrive back to the states. Please email sangredelsol (at) earthbirdmusic.com prior to purchasing custom fire gear to receiving an anticipated shipping date.
My country is not listed among those that you ship to?
The eCrater system allows us to set shipping rates for certain countries. If you country is not on the list, email us at sangredelsol (at) earthbirdmusic.com and we will add your country to the store or accept payment via paypal or google outside of the Burner Market.
I still have not received my order?
If you are located outside of the United States, it is possible that your package is being held for review by your country's customs office. Please contact us if you have not received your package after two weeks and we will investigate.
I need to return a product? Are all sales really final?
Yes, all sales are final. However, we understand that life will sometimes throw you a curve ball. If you have purchased you items during the last thirty days and would like to return it for a refund, contact us and we will work it out on a case by case basis.